By placing an order with Crochet Patterns, you agree to the terms and conditions outlined below. These policies are designed to ensure you are fully aware of our refund and return methods and procedures.
1. 30-DAY RETURN POLICY
We offer you a 30-day window from the receipt of your order to change your mind and return an item, with no justification required. We want to ensure the product perfectly meets your expectations! For a return to be accepted, the item must be returned in new condition, undamaged, with original tags, and in its original packaging. Please also include your proof of purchase. Items purchased during promotions or sales are final and cannot be returned. These conditions allow us to put items back on sale in perfect condition. Even after the 30-day period, please contact our customer service if you encounter any issues with a delivered product.
2. RETURN PROCEDURE
To return an item, contact our customer service at contact@crochet-patterns.blog to register and expedite your request. Once the return is approved, we will provide a shipping label to send the package to the following warehouse: RAVKEN LLC 4300 Ridgecrest Dr SE, Suite L Rio Rancho, NM 87124, USA This ensures much faster processing than traditional mail.
3. DAMAGED OR INCORRECT PRODUCTS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If the return is accepted, we will send you a return label and instructions. Items sent back without a prior return request will not be accepted. Reach out to us at contact@crochet-patterns.blog to start the process.
4. EXCHANGES
If you wish to exchange an item, contact us at contact@crochet-patterns.blog. If the exchange is accepted, we will provide a pre-paid return slip. To ensure speed, we prefer replacing goods through our US warehouse. A direct return to the factory is possible but will involve higher shipping costs on your part. Our team will process the exchange as quickly as possible, and your new item will be shipped immediately.
5. RETURN SHIPPING COSTS
To maintain the best prices for our customers, we ask you to cover the return shipping costs. However, we strive to minimize this: a pre-paid return label is available upon request.
Refunds and Store Credits:
- Store Credit: If you choose a store credit, it will equal the original amount paid.
- Refund: If you prefer a refund, we will process it promptly. To cover restocking and resale costs, a 20% restocking fee will be deducted from the initial purchase price. The refund will be issued within 5 days of receiving the item.
6. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the amount (minus any applicable fees) will be automatically credited to your original payment method. Please note that banks or credit card companies can take up to 5 business days to finalize the transfer. On average, the credit appears within 3-5 business days after our approval.